CASE STUDY
Ongoing Web Design and Development Support for UK Based Online Luxury Brand.
Objective:
To provide ongoing web design and development support for a UK-based online luxury brand that deals in buying, selling and exchanging authentic pre-loved designer shoes, handbags, accessories and fashion, to ensure their website remains up-to-date, secure, and provides a seamless user experience.
Background:
The UK-based online luxury brand offers a unique service of buying, selling and exchanging authentic pre-loved designer shoes, handbags, accessories and fashion. They provide instant cash or consignment options and offer a free no-obligation appraisal for their customers. The business needed a website that effectively communicates their services, showcases their products and makes it easy for customers to buy, sell and exchange their pre-loved luxury items.
Solution:
Our team was engaged to provide ongoing web design and development support for the luxury brand. We worked closely with the business to understand their needs and tailor our support to meet them. Our team provided regular updates to the website, including new features and improvements to the design, as well as ensuring that the website remains up-to-date and secure.
We also provided technical support, troubleshooting any issues that arose and monitoring website performance to ensure it remained optimal. Additionally, we assisted the business in optimizing their website for search engines and improving the user experience.
We also added features like easy to use filters for customers to browse through products, detailed information about products, easy to use shopping cart, and made sure to make the checkout process as seamless as possible. We also created a section for customers to submit their item for appraisal, and also added a section for success stories of customers who used the appraisal and consignment service of the company.
The Results
The ongoing support provided by our team has helped the UK-based online luxury brand to maintain a strong online presence. The regular updates and improvements to the website have kept it current and engaging for users. The technical support and troubleshooting provided by our team ensured that the website remained operational and provided a seamless user experience.
The optimization for search engines has helped the business to improve its visibility and attract more customers. The result is an increase in website traffic, and more sales generated for the business. The easy to use filters, detailed information about products, and seamless checkout process have made it convenient for customers to buy, sell and exchange their pre-loved luxury items through the website.
Overall, the ongoing support provided by our team has helped the UK-based online luxury brand to establish a strong online presence, attract new customers and improve its overall success. We are dedicated to continue this support to the client for the upcoming years as well.
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
Proven Track Record
Customer Satisfaction
We have completed
Average Answer Time
